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COVID-19 Update – Information on Office Hours and Procedures

Updated October 21, 2020

Appointment Availability

We are here for you.

Our primary appointment method for existing patients is via Telemedicine.  We have years of experience with seeing patients via Telemedicine and look forward to seeing you via our secure and easy to use Telemedicine video solution!  Click here to request your Telemedicine visit today.

We are offering in office appointments for new patients and appointments which require physical medicine such as annual exams, IV and Biopuncture.  Please see below for other guidance on in office appointment availability.

 

November 2020

We will be closing the clinic at 3 PM on Wednesdays for the month of November.  We will be back to our regular operating hours in December.

 

COVID-19 Testing

We are able to offer COVID-19 testing.  Testing requires Doctor approval via a Telemedicine appointment.  If your Doctor determines that testing is required, they will have you come to the clinic and stay in your car in the parking lot.  They will then come out to your curbside to collect the sample required for testing.  Result times vary based on statewide volume of testing being done, but Quest has indicated 4-8 days for test results is typical.

Iron, Myers and Immune Boost IVs

IV therapy is available, but bookings are limited.  We have setup special distancing protocols in our ThrIVe lounge including separation of patients via plexiglass and a dedicated air purifier with UV-C germ sanitization for each chair.

If you are interested in receiving IV services, please contact us early so we can work on getting you on the schedule.

LDA Allergy Shot Treatments

LDA injections can be administered curbside as part of a Telemedicine appointment.  Patients park in our lot and start their Telemedicine visit via their mobile device.  The Doctor conduct the Telemedicine appointment with the patient and go out to the parking lot to administer the injection at the end of the appointment.  Patients can even use our Guest Wi-fi for their appointment!

 

In Office Process and Procedures

Text Check-in

In an attempt to keep as few patients in the lobby as possible, we are now offering Text Check-in.  Simply text us your name from the parking lot and we will let you know when your exam room is ready.  That way we can quickly escort you to your exam room for vitals and minimize your time in the lobby.

In Office Limits

We are limiting in office access to patients with approved appointments and one family member maximum.  There is no waiting in the lobby for family members and they must accompany the patient into the exam room.  We request that if you are bringing in your child that you please keep them within arms length during check in and check out so we can maintain social distancing for any other parties in the clinic.

Blood Draws and Testing

In order to minimize the number of patients in office and allow us to continue treatment to patients who need IVs and Biopuncture, we will not be scheduling any stand alone blood draws during this time.  Your physician can place any required test orders with either Quest Diagnostics or Labcorp.  The patient can then visit one of their draw locations and their test results will be sent directly to us.  We can also perform a blood draw if you are in office for another approved appointment.

Lab reviews can be done via Telemedicine.

Supplements

We will be shipping in stock supplements, including GI Janel to patients for a flat fee of $10 shipping. Please call us to place your order. Items ship via UPS Ground.

Patients can also place their supplement order and pick up curbside!  Simply call us and place your order. We will charge your credit card over the phone, get all your items packed and ready and deliver to your car when you call and let us know you have arrived.

You can also visit our Pharmacy page here to order online and have items shipped to your home.  Please note that GI Janel supplements can only be purchased by contacting us directly to ship to you or schedule a curbside pickup.

Immune Support

Dr Janel and Dr Lang have put together an immune support kit that is available for pick-up or delivery.  In addition, we have been able to secure some hard to find immune support supplements including Vital Kids Berry Well Immune Support Powder and Zand Zinc/Elderberry Herbalozenges.

More information on the Viral Immune Support Kit and supplement availability can be found by clicking here.

Mitigation

Since the beginning of March, we have not allowed any symptomatic patients into the clinic and shifting any cold/flu care to telemedicine. In circumstances where testing was required, our physicians wore all appropriate personal protective equipment (PPE) and collected samples from outside the clinic.

Our staff is always diligent about disinfecting surfaces and we have increased the frequency of clinic cleaning during our office hours.

All staff is recording temperatures taken before and at the end of each shift and reporting any health concerns to our Doctors for monitoring.

If you have an in office appointment scheduled, please complete this form 24-48 hours prior to your appointment:  https://www.specialtynaturalmedicine.com/covid-checklist/

Be Well

We know this can be a stressful time for our patients and our community. We are working hard to make sure you have continued access to quality health care from your Doctors. Thank you for your flexibility during this time making sure we all stay healthy and well and are able to continue to support your wellness.

Please feel free to reach out to us with any questions or if you need to schedule an appointment with your Doctor.