Billing Policy Update – Late Cancellations and No Shows

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In an effort to allow the greatest availability of appointments to our patients, Specialty Natural Medicine is updating its late cancellation and no show policies.

Effective June 1st, 2016 all late cancellations will be charged a $75 fee and no show’s will result in a $100 fee, no exceptions*.

A late cancellation is any cancellation or reschedule attempt made less than 24 hours before the scheduled appointment time. A “no show” is any appointment where the patient does not arrive within 10 minutes of the scheduled appointment start time. This policy applies to appointments even if they are made within 24 hours of the actual appointment and subsequently cancelled or missed.

Allowing waivers for no shows or late cancellations has recently resulted in a high volume of late cancellations, impacting the ability of patients to be seen by the Doctor of their choice at their time of choice.

We have systems in place to send courtesy reminders based on the patient’s preference. Please note that these reminders are a courtesy and the patient is solely responsible for arriving on time for their scheduled appointments.

* - Apple Health patients are exempt from no show and late cancellation fees. Please note that Apple Health patients who no show or late cancel are subject to immediate dismissal from the practice.